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Store Policy

Our Policies


Items may be returned within 14 days of purchase for a full refund. Food items (sauces, seasonings, etc.) must be returned unopened, with original factory seal intact. Opened food items will not be accepted for returns/refunds. 


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


All items purchased online are shipped the next day, so the time during which an order may be cancelled is limited. Orders may be cancelled no later than 5:00 p.m. the same day as the order was placed.


The Memphis Barbeque Supply will ship items in the continental 48 states. However, local restrictions may apply. Free shipments are shipped via USPS or UPS at the discretion of Memphis Barbeque Supply. If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will reach out to you via e-mail.


Memphis Barbeque Supply will not sell or share any customer information to or with any third party.


The following rules (terms & conditions) govern the use of this website. It is for general information and use only. By using this site, you acknowledge that you have read, understand and expressly agree to be legally bound by these Terms and Conditions and Privacy Policy. Your unauthorized use of this website may give rise to a claim for damages and /or be a criminal offense.

No warranty or guarantee is provided by us or any other third parties as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


We reserve the right to change these Terms and Conditions at any time, effective immediately upon posting. Violation of these Terms and Conditions may result in your termination to use the site.

Your use of any information or materials on this website is prohibited and is entirely at your own risk, for which we shall not be liable. This website contains material which is owned by or licensed to us. The use of any of our trade names, trademarks or service marks without our express written consent is strictly prohibited. All custom graphics, icons, logos and words are fully reserved and includes design, layout and appearance.


You must be 18 years or older, and if using a credit card it must be valid, with your full authority to use it.

Please note that the colors of items and products may depend on your monitor and may not be exactly as displayed.

The availability of products may change at any time, without notice.

We may choose to include links to other website(s). These links are provided as a convenience for further information. This is not to represent our endorsement of such sites nor they ours. We have no responsibility for the content of any linked website(s).

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